Thursday, December 09, 2004
bad customer service, meet your new poster boy
"whole wheat bagel, plain tofu," i order at the local bagel shop.
"toasted?" "no."
two minutes later, the guy prepping my bagel asks me, "with cream cheese, right?"
uh, no. what part of "plain tofu" sounds like "cream cheese"? and is it really so hard to remember?
then i look behind the counter to see him scraping off the cream cheese he had already smeared on my bagel in an effort to rectify the order.
"can i have a new bagel?" i ask. but really, should i even have to ask that? is it an acceptable tactic in a restaurant anywhere to scrape off inadvertant condiments instead of preparing a fresh order? it's like going to a denny's and ordering a burger with no mustard only to have them serve you one with mustard, then the server taking it back and scraping off the mustard in the back and reserving it to you. as if--even if your tastebuds were unable to discern the subtle remnants of mustard flavor--that is acceptable restaurant practice because the customer doesn't know. no, it's not!
"whole wheat bagel, plain tofu," i order at the local bagel shop.
"toasted?" "no."
two minutes later, the guy prepping my bagel asks me, "with cream cheese, right?"
uh, no. what part of "plain tofu" sounds like "cream cheese"? and is it really so hard to remember?
then i look behind the counter to see him scraping off the cream cheese he had already smeared on my bagel in an effort to rectify the order.
"can i have a new bagel?" i ask. but really, should i even have to ask that? is it an acceptable tactic in a restaurant anywhere to scrape off inadvertant condiments instead of preparing a fresh order? it's like going to a denny's and ordering a burger with no mustard only to have them serve you one with mustard, then the server taking it back and scraping off the mustard in the back and reserving it to you. as if--even if your tastebuds were unable to discern the subtle remnants of mustard flavor--that is acceptable restaurant practice because the customer doesn't know. no, it's not!
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